Terms of Service

1. Acceptance of terms

By engaging Tattvanet for services — whether by signing a proposal, making a payment, or instructing us to begin work — you agree to these Terms of Service. If you are acting on behalf of a company, you confirm you have the authority to bind that entity to these terms.

2. Description of services

Tattvanet provides artificial intelligence services including, but not limited to: AI content generation, AI-powered call answering, website and application development, chatbot and assistant development, workflow automation, and custom AI model development. The specific scope of each engagement is defined in a written proposal or statement of work agreed before commencement.

3. Your responsibilities

To allow us to deliver our best work, you agree to:

• Provide accurate, complete, and timely information and materials as reasonably requested.
• Designate a point of contact who can provide feedback and decisions within agreed timeframes.
• Ensure any content or data you provide does not infringe the rights of any third party.
• Use our services and deliverables in compliance with applicable laws and regulations.
• Not reverse-engineer, resell, or sub-license the underlying systems or models without our prior written consent.

We cannot be responsible for delays or quality issues arising from incomplete information, late feedback, or changes to scope introduced after work has begun.

4. Payment terms

Payment terms are set out in each proposal. Unless otherwise agreed in writing:

• A deposit (typically 50% of the project fee) is payable before work commences.
• The remaining balance is due upon delivery or at the end of the agreed project period.
• Invoices are payable within 14 days of issue.
• Retainer fees are invoiced monthly in advance.
• Late payments may be subject to statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.
• We reserve the right to pause work where invoices remain unpaid beyond their due date.

5. Intellectual property

Your deliverables belong to you. Upon receipt of full payment, ownership of the final deliverables produced specifically for your project transfers to you — including written content, trained configurations, custom code, and deployed assets.

Our methods and tools remain ours. Tattvanet retains all rights to the underlying frameworks, methodologies, pre-existing code libraries, AI models, and workflow templates we use or develop. Where third-party tools or APIs are used, their respective terms and licences apply.

6. Limitation of liability

We stand behind our work, but we are not liable for:

• Indirect, incidental, or consequential losses, including loss of revenue, data, or business opportunity.
• The actions or failures of third-party platforms, APIs, or services our solutions integrate with.
• Outcomes arising from use of our deliverables inconsistent with our guidance or outside the agreed scope.

Our total liability for any engagement is limited to the total fees paid to Tattvanet in the three months preceding the event giving rise to the claim. Nothing limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited by law.

7. Termination

Either party may terminate by written notice if the other materially breaches these terms and fails to remedy the breach within 14 days. You may cancel at any time by written notice, but remain liable for all fees for work completed and reasonable costs for work in progress that cannot be reversed. We may terminate immediately if our services are used for any unlawful purpose.

8. Governing law

These terms are governed by the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.